Christopher Kane

Customer Service

Orders & Shipping

Shipping Information

We ship worldwide via premium carriers. All services make deliveries between Monday and Friday 9am‐ 5pm. Please note that some services may not be available in all regions.

We also offer a collect in store service from our flagship Mount Street store. Orders placed will be available for collection the next working day.

Shipping Times

DHL EXPRESS
Most of Europe and USA: delivery within 2‐4 days*
Rest of the world: delivery within 3‐7 days*

DHL STANDARD
Only available within Europe: delivery within 5‐7 days*

SAME DAY DELIVERY (SDD)
Order by 11:00AM (Mon-Fri)
After 11:00AM, delivered next business day. 
Only available to select post codes, see below.

BR1, BR2, BR3, BR4, BR5, BR6, BR7, BR8, BR98, CR0, CR2, CR3, CR4, CR5, CR6, CR7, CR8, CR9, CR44, CR90, DA1, DA2, DA3, DA4, DA5, DA6, DA7, DA8, DA9, DA10, DA11, DA12, DA13, DA14, DA15, DA16, DA17, DA18, E1, E1W, E2, E3, E4, E5, E6, E7, E8, E9, E10, E11, E12, E13, E14, E15, E16, E17, E18, E20, E77, E98, EC1A, EC1M, EC1N, EC1P, EC1R, EC1V, EC1Y, EC2A, EC2M, EC2N, EC2P, EC2R, EC2V, EC3A, EC3M, EC3N, EC3P, EC3R, EC3V, EC4A, EC4M, EC4N, EC4P, EC4R, EC4V, EC4Y, WC1A, WC1B, WC1E, WC1H, WC1N, WC1R,95, WC1X, WC2A, WC2B, WC2E, WC2H, WC2N, WC2R, E1, E2, E3, E4, E5, E6, E7, E8, E9, E10, E11, E12, E13, E14, E15, E16, E17, E18, E20, N1, N2, N3, N4, N5, N6, N7, N8, N9, N10, N11, N12, N13, N14, N15, N16, N17, N18, N19, N20, N21, N22, NW1, NW2, NW3, NW4, NW5, NW6, NW7, NW8, NW9, NW10, NW11, SE1, SE2, SE3, SE4, SE5, SE6, SE7, SE8, SE9, SE10, SE11, SE12, SE13, SE14, SE15, SE16, SE17, SE18, SE19, SE20, SE21, SE22, SE23, SE24, SE25, SE26, SE27, SE28, SW1, SW2, SW3, SW4, SW5, SW6, SW7, SW8, SW9, SW10, SW11, SW12, SW13, SW14, SW15, SW16, SW17, SW18, SW19, SW20, W1, W2, W3, W4, W5, W6, W7, W8, W9, W10, W11, W12, W13, W14, EC2Y, E1W,E98, N1C, N1P, N81, NW1W, NW26, SE1P, SW1A, SW1E, SW1H, SW1P, SW1V, SW1W , SW1X, SW95, W1A, W1B, W1C, W1D, W1F, W1G, W1H, W1J, W1K, W1S, W1T, W1U, W1W

 

Change Requests

If you would like to change your shipping address or delivery time after you have placed your order, please request it by contacting us and we will be happy to assist you. If the new address is out of the postal code service area, we will offer you alternative shipping options.

If you are unavailable to receive your order when we deliver we will contact you and attempt to redeliver. If we are unable to redeliver, the order will be returned to our Mount Street store and you will be refunded minus the shipping cost.

We are happy to accept cancellations, for any reason; up to the moment we have processed your order. After that, you will not be able to cancel your order, but you may return it. For instructions on how to do this, please refer to our Refunds & Returns page.

Order Tracking

After placing an order, you will receive an e‐mail acknowledgment. This will be followed by another e‐mail once we have verified your payment details and approved your order for shipping.

In the event of a problem in processing your order, you will receive an e‐mail detailing the issue and possibly requesting further information.

All items are shipped directly from our Mount Street store or one of our trusted partner boutiques. If you have ordered items from more than one location, you will receive a separate delivery from each.
You will receive regular e‐mail updates on the delivery status of your order. You can also check the status on DHL by inserting the tracking number supplied.

Shipping times will vary. Please refer to our shipping section for more information. Christopher Kane cannot take responsibility for delays due to customs clearance or payment transaction.

Please note that you have 30 days upon the dispatch of your order to contact us should you not receive it. If you contact us after this 30 day period, we cannot guarantee your refund.

Cancellations

You can cancel your order for any reason; up to the moment it is processed by our Mount Street store team or trusted partner boutique. Once it has been processed, you cannot cancel but you may return your order. For instructions on how to do this, please refer to our Refunds & Returns page

Alternatively you can contact us:

Email
customercare@christopherkane.com

Phone
 +44 203 962 1162
(Available Monday to Friday 9am‐6pm GMT)

Customer Service
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