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Christopher Kane

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Customer Service


Orders & Shipping

Russia, Belarus and Ukraine

As of 24 February 2022, there is a suspension of delivery services to and from Ukraine, affecting both order shipments and returns. Shipments are also suspended to and from the Russian Federation and Belarus. Please contact us if you have any delivery queries and we thank you for your understanding. 

Shipping Information

We ship worldwide via DHL Express only. Deliveries are between Monday and Friday 9am to 5pm. Please note that some services may not be available in all regions.

Standard shipping charges are £10.00 worldwide. Enjoy free worldwide shipping on orders over £100.

Shipping Times

DHL Express
Most of Europe and USA: delivery within 2-4 days*
Rest of the world: delivery within 3-7 days*

DHL Standard
Only available within Europe: delivery within 5-7 days*

If you would like to change your shipping address or delivery time after you have placed your order, please request it by contacting us and we will be happy to assist you. If the new address is out of the postal code service area, we will offer you alternative shipping options.

Change Requests

If you are unavailable to receive your order when we deliver we will contact you and attempt to redeliver. If we are unable to redeliver, the order will be returned to us and you will be refunded minus the shipping cost.

We are happy to accept cancellations, for any reason, up to the moment we have processed your order. After that, you will not be able to cancel your order, but you may return it. For instructions on how to do this, please refer to our Refunds & Returns page.

Order Tracking

After placing an order, you will receive an e‐mail acknowledgment. This will be followed by another e‐mail once we have verified your payment details and approved your order for shipping.

In the event of a problem in processing your order, you will receive an e‐mail detailing the issue and possibly requesting further information.

All items are shipped directly from our dispatch facility or one of our trusted partner boutiques. If you have ordered items from more than one location, you will receive a separate delivery from each.
You will receive regular e‐mail updates on the delivery status of your order. You can also check the status on DHL by inserting the tracking number supplied.

Shipping times will vary. Please refer to our shipping section for more information. Christopher Kane cannot take responsibility for delays due to customs clearance or payment transaction.

Please note that you have 30 days upon the dispatch of your order to contact us should you not receive it. If you contact us after this 30 day period, we cannot guarantee your refund.


You can cancel your order for any reason; up to the moment it is processed. Once it has been processed, you cannot cancel but you may return your order. For instructions on how to do this, please refer to our Refunds & Returns page.

Alternatively you can contact us:


 +44 203 962 1162
(Available Monday to Friday 9am to 6pm GMT)