Please refer to the FAQs section. Steps are also outlined on the paperwork included in every shipment.
Returned items must conform to our returns policy:
Your returned item must arrive no later than 14 days after you receive the order. After this time we cannot guarantee that we will accept the order for refund
Once your return has been received and it complies with our returns policy, we will refund you by your original payment method excluding the cost of shipping when using our free collections service
We strongly advise all customers to check garments thoroughly upon delivery before removing any attached tags and before disposing of any original packaging
Items must be returned unworn (other than to try them on), unwashed, undamaged and unused with their original tags. Footwear and accessories must be returned in the original boxes provided, hosiery should only be returned if it is unopened and is in its original package, and lingerie and swimwear must only be tried on over your own lingerie garments.
If the item comes with a security tag this must be left on. If the security tag is removed then the returned item will not comply with the returns policy and will not be refunded
We recommend that you return items in their original packaging to ensure the necessary protection when in transit
Adult intimate toy sales are conditional on the delivery address being acceptable, delivery is not confirmed and is dependent on local laws relating to the sale and purchasing of adult products
Once the seal on initimate toy items are opened, it can no longer be returned or refunded, unless faulty
For hygiene reasons, refunds or exchanges of men's and women's underwear cannot be accepted
Items that have been made to order do not comply with our Returns Policy and cannot be returned. Full details will be outlined on the item's product page
Goods are classified as faulty if they are not of satisfactory quality, fit for purpose or as described. Please note that items which are damaged as a result of normal wear and tear, by accident, or through misuse will not be considered faulty.
If your item is faulty when you receive it, you can return it for a refund within 30 days from the date you received it. If you have owned your item for longer than this, please contact our Customer Care team.