Customer Service

FAQs

1. How do I shop ChristopherKane.com?

To make a purchase on Christopher Kane you do not need to register, however we suggest you create an account to access exclusive areas and services dedicated to our customers.

Item Search:

To easily browse our catalog, select a category from the navigation menu. To find something more specific, use the website search option.

Product Information:

On each product page, you will find all available sizes and colours, a description and the composition of each item

How to order:

  1. From the product page, select the desired colour and size

  2. Add the product to your shopping bag

  3. Once you have finished shopping, click on shopping bag

  4. Select a shipping method and a payment method

  5. Check that all information entered is correct, and click Place order

2. Can I cancel my order?

You can cancel your order for any reason; up to the moment it is processed by our Mount Street store team or trusted partner boutique. Once it has been processed, you cannot cancel but you may return your order. For instructions on how to do this, please refer to our Refunds & Returns page

Alternatively you can contact us:

Email
customercare@christopherkane.com

Phone
 +44 203 962 1162
(Available Monday to Friday 9am‐6pm GMT)

3. What are the benefits of creating a Christopher Kane account?
  • Store multiple shipping and billing addresses to expedite your checkout experience

  • Easily access your current order details and shopping history

  • Save credit card information to check out more quickly

4. My order is not being accepted. Why?

Please be sure that the address you are entering in the “billing” field is the address registered with your bank and the address where you receive your bank statement. If your order is still not accepted, please contact your bank and then contact us and we will be glad to assist you.

Email
customercare@christopherkane.com

Phone
 +44 203 962 1162
(Available Monday to Friday 9am‐6pm GMT)

5. How do I return an item?

Christopher Kane offers a free collection service to all customers.

You have 14 days from receiving your order to return the item. We strongly recommend that you book your free returns pick‐up within 7 days of receiving your order to ensure that it arrives back to our Mount street store or trusted partner boutique in time. Please note that we can only collect returns from the same region to which your order was delivered.

To book a free returns pick‐up:

  1. Sign into Christopher Kane.com and go to My Account;

  2. Under 'Orders' click on the 'Book a return collection' link next to the order you want to return;

  3. Select the items you would like to return and follow the steps to schedule a pick‐up time and address.

We will e‐mail you with your Returns Merchandise Authorisation (RMA) number, confirmation of your collection time and address, a booking reference number and returns documents.

What happens next?

Print out the Air Waybill (AWB) and attach it to the outside of the parcel. There will also be a copy to give to the courier. Please save a copy of the AWB for your records. You can use this to track your return shipment.
f you have been provided with a returns invoice for customs, please enclose one inside the package and attach a signed copy on the outside with the AWB.
Do not seal your package until the driver has checked the contents.

Please note: If you are returning items to multiple locations you will need to request a separate pick‐up for each. You can arrange additional collections in the My Account section.

Please note that you have 30 days to contact us upon the pickup of your return to ensure that we have acknowledged it and received the product. If you contact us after this 30 days period, we cannot guarantee a refund.

6. What payment methods does Christopher Kane accept?

‐ Worldwide
Visa, MasterCard, American Express, Delta, Visa Electron, Paypal (Paypal not accepted in Korea)

‐ China Mainland, Taiwan Region, Hong Kong SAR, Macau SAR
All worldwide methods and Alipay

‐ Germany, Austria, Switzerland, Belgium
All worldwide methods and Sofort Banking

‐ Netherlands
All worldwide methods and iDeal

‐ Brazil
Up to 12 installments without interest. Bank slip. Bank Transfers through PagSeguro

Some cards may require authorization from the issuing bank.

7. What currency can I pay in?

The currency will be set according to your location and displayed at checkout.

Customer Service
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