Customer Service

Return & Refunds

Returns Policy

Returned items must conform to our returns policy:

  • Your returned item must arrive at our Mount Street store or trusted partner boutique no later than 14 days after you receive the order. After this time we cannot guarantee that we will accept the order for refund;

  • Once your return has been received and it complies with our returns policy, we will refund you by your original payment method

  • We strongly advise all customers to check garments thoroughly upon delivery before removing any attached tags and before disposing of any original packaging

  • Items must be returned unworn (other than to try them on), unwashed, undamaged and unused with their original tags. Footwear and accessories must be returned in the original boxes provided, hosiery should only be returned if it is unopened and is in its original package, and lingerie and swimwear must only be tried on over your own lingerie garments.

  • If the item comes with a security tag this must be left on. If the security tag is removed then the returned item will not comply with the returns policy and will not be refunded

  • We recommend that you return items in their original packaging to ensure the necessary protection when in transit

  • Returned items will be refunded excluding the cost of shipping when using our free collections service

Intimate Products:

  • Adult intimate toy sales are conditional on the delivery address being acceptable, delivery is not confirmed and is dependent on local laws relating to the sale and purchasing of adult products. 

  • Once the seal on this item is opened, it can no longer be returned or refunded, unless faulty. 

  • We do not accept returns, refunds or exchanges of men's and women's underwear. Please choose your size carefully, all measurements can be found on product pages.  

Customer Service
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